The Chambers – Booking Terms and Conditions

Booking Terms & Conditions - Effective 23rd January 2024

Before making a booking request for The Chambers, please read these terms and conditions carefully.

We strongly recommend that you acquire suitable travel insurance in case your booking is affected or needs to be cancelled due to circumstances outside of your control. 

1. INTRODUCTION

1.1 We are Miller Property (North) Limited (“we”, “our”, “us”) our registered address is 140 Coniscliffe Road, Darlington, DL3 7RT Our Company number is 14221721. We own the website www.thechambers-richmond.com (“our website”) which markets The Chambers-Richmond (“the property”, “The Chambers”, “The Chambers – Richmond”) which is our short-term holiday rental.

1.2 When a person (“you”, or “your”) make a booking with us, you accept that you are entering into a legally binding contract that is subject to these booking terms and conditions and that you and the members of your booking party accept and will abide by these conditions. 

1.3 You must be aged over 18 years to make a booking. 

2. BOOKING YOUR STAY AT THE CHAMBERS - RICHMOND

2.1 When you contact us via our website, email or phone to enquire about making a booking, we will let you know if your requested dates are currently available as soon as possible. 

2.2 To book The Chambers you must provide the names, ages, postcodes, and contact details for all members of your party along with paying us a non-refundable reservation fee which is 25% of the total booking cost when the arrival date is over 60 days away. For bookings that are made within 60 days of the arrival date, the total cost of the booking must be paid upfront. 

2.3 Paying us the reservation fee (for bookings with start dates over 60 days away) or the total cost of your booking (for bookings with start dates within 60 days), does not confirm your booking is complete and does not initiate any legal contract between us. 

2.4 Once your reservation fee is received and processed by us, if The Chambers remains available for your requested dates, we will confirm your booking via email, and the legal contract between you and us will come into force.

2.5 Should The Chambers become unavailable between your booking enquiry and us receiving your reservation fee or total cost of the holiday for bookings that start within 60 days, we will refund all monies to you as soon as possible (within 7 days). 

2.6 We reserve the right to refuse or to cancel your booking with no legal or financial responsibility to you, if we reasonably believe you have misled us or if you behaviour towards us causes us concern.
 

3. PAYMENT

3.1 When you book, you must pay a 25% reservation fee for booking start dates over 60 days away or for the total cost of the booking for start dates within 60 days of the booking date. 

3.2 In the case of booking with a 25% reservation fee, your remaining balance is due 60 days before your booking start day. 

3.3 It is your responsibility to ensure the remaining balance is paid within these timescales. If you fail to make any payments within the timescales, your booking will be cancelled and our “cancellations made by you” conditions will apply and relevant charges applied.

4. CHANGES TO YOUR BOOKING

4.1 If you need to change any details of your stay (e.g. bed configuration, number of guests, guest details, arrival time) please inform us at the earliest opportunity via email and we will endeavour to accommodate any reasonable requests. 

4.2 If you need to change the date of your booking, this is considered a cancellation of your original booking, and condition 5. “Cancellations” applies.
We strongly recommend that you acquire suitable insurances to cover circumstances beyond your control such as, but not limited to, jury duty, incarceration, change in personal or work circumstances, military service, illness – including Covid and shielding, family emergencies or deaths and travel delays.

5. CANCELLATIONS 

5.1 If your booking is cancelled due to Government Restrictions and The Chambers must close and that period of closure covers your booking, we will cancel your booking and we will refund all monies you have paid towards the booking.

5.2 If you are unable to travel due to Government Restrictions (such as local/regional lockdowns coming into force at your home address), and that period of restriction covers your booking, let us know via email at your earliest opportunity you can cancel without charge and we will refund all monies you have already paid towards the booking.

5.3 If your booking has to be cancelled because The Chambers has to close through Force Majeure, including but not limited to: (a) acts of God, flood, drought, earthquake or other natural disaster; (b) epidemic or pandemic; (c) terrorist attack, civil war, civil commotion or riots, war, threat of or preparation for war, armed conflict, imposition of sanctions, embargo, or breaking off of diplomatic relations; (d) nuclear, chemical or biological contamination or sonic boom; (e) any law or any action taken by a government or public authority, including without limitation imposing a restriction, prohibition, or failing to grant a necessary licence or consent; (f) collapse of buildings, fire, explosion or accident; (g) non-performance by our suppliers or contractors; and (i) failure of utility service, and the period of closure covers your booking, we will write to you to confirming the cancellation and we will refund all monies you have paid towards the booking.

5.4 Where you or any of your party cannot or no longer want to stay at The Chambers for any reason, including, but not limited to, illness (including Covid), self-isolating or quarantine, shielding, jury duty, military service, incarceration, change in personal or work circumstances, family emergencies, deaths, travel delays, vehicle breakdown, and delays with public transport we are unable to provide a refund under these circumstances and cancellation charges apply. 

It is your responsibility to acquire suitable travel insurance for you and your party to cover your booking. We strongly recommend that you acquire suitable insurances to cover circumstances beyond your control such as, but not limited to, jury duty, incarceration, change in personal or work circumstances, military service, illness – including Covid and shielding, family emergencies or deaths and travel delays.

5.5 Cancellations must be notified to us by email and once received we will confirm the cancellation request. The cancellation date will be the date The Chambers receives email confirmation of the cancellation.

5.6 The cancellation costs, which are a percentage of the total booking cost, are detailed below. Any amounts due for refund will be processed within 14 days. No refunds will be given for early departure or when we are notified of your cancellation after your arrival date.
 

The  percentage of total booking value payable by the you should you cancel your booking:

More than 60 days before arrival date - 25% of the booking cost

45 to 59 days before arrival date - 40% of the booking cost

30 – 44 days before arrival date - 50% of the booking cost

15 – 29 days before arrival date - 75% of the booking cost

3 – 14 days before arrival date -  90% of the booking cost
 

0 – 2 days  before arrival date -  100% of the booking cost

6. THIRD-PARTY SUPPLIERS 

6.1 You must seek written permission from us if you want to use the services of a third-party supplier during your rental period at The Chambers. This may be for a chef, beauty treatments, baby-sitters etc. We would need to see the third-party supplier’s public liability insurance, and any other related/required certification. We will then seek approval from our insurers to allow the third-party activity to take place. If all insurances and certification are satisfactory to us and our insurers, permission to invite these suppliers to The Chambers will not be unreasonably withheld.

6.2 We do not accept liability for the activities of these third-party suppliers. If you bring a third-party supplier to The Chambers without consent, we reserve the right to ask them to leave.

 

7. YOUR SHORT-TERM RENTAL PERIOD

7.1 You should not arrive before 3pm on the day of arrival and you must leave by 10am on the day of departure. Failure to do so may result in further rental charges being applied. 

7.2 The Chambers is offered for use solely as a short-term holiday rental. You must not use the property for any other purpose than a holiday during your rental period and you must not use it for any longer period than stated in your booking confirmation. The Chambers must never be occupied as your main place of residence. You agree and accept that you have no rights to The Chambers other than to occupy the accommodation as a short-term holiday rental for the duration of your booking with us. Your booking does not create the relationship of Landlord and Tenant between us and you. You shall not be entitled to an assured shorthold tenancy, assured tenancy or any statutory protection under the Housing Act 1988, the Protection from Eviction Act 1977 or any other statutory security of tenure now or at the end of your short term holiday rental period.

 

8. OCCUPANCY

8.1 The maximum number of occupants at The Chambers is strictly 4 persons. If you wish for additional daytime visitors to visit you at The Chambers, please speak to us so we can assess with our insurers if permission can be granted however overnight visitors are strictly forbidden under any circumstances.

 

9. SUPERVISION OF UNDER 18s 

9.1 You are responsible for the supervision of all members or your party under the age of 18 at all times. There must always be at least one capable and responsible adult over the age of 18 providing supervision to members of your party under the age of 18 whilst at The Chambers. 

9.2 Members of your party under the age of 18 must not be permitted to light, operate or re-fuel the log burner.

 

10. CARE OF THE PROPERTY

10.1 You are responsible for the property and are expected to take all reasonable care of its furniture, pictures, fittings, and effects, in or on the property.

10.2 You must leave the property and all its effects, furniture, fittings etc in the same state of repair, and in a reasonable clean and tidy condition at the end of the rental period. 

10.3 You must not use the properties for any dangerous, offensive, noxious, noisy, illegal, or immoral activities.

10.4 You must not conduct at The Chambers any act that may be abusive, a nuisance or annoyance to us, our service providers, or neighbouring properties.

 

11. PETS

11.1 The Chambers is a pet free property therefore pets are forbidden from being inside or from fouling external areas. 

11.2 We cannot, however, provide you with a guarantee that pets have not been inside the property or that pet hair has not transferred from other people’s clothes to the inside of the property. We therefore cannot accept any liability for allergic reactions or other health issues that are triggered or caused by pets or pet hair / fur being inside the property for you or any of your party. 

11.3 If we have reasonable grounds to believe that you have a pet staying in the property during your stay, then your booking will be cancelled, you will be asked to leave, and no refunds will be given. 

11.4 If it is detected that pets have been inside The Property after you leave, then you will be charged an additional cleaning fee, which will be proportionate with the effort, time and cost required to return the property to the cleanliness standards of a “pet free” property prior to the arrival of our next booking.  

12. DAMAGES & BREAKAGES

12.1 You must only use appliances and facilities provided at The Property for their intended purpose and in accordance with manufacturer operating instructions. 

12.2 If damage occurs to the Property or it’s furniture, appliances, pictures, fittings and effects as a result of the actions of you or your party during the rental period, you must reimburse us for replacement, repair or extra cleaning costs. Where the extent of that damage means in our opinion we must cancel and/or refund subsequent bookings, then we may bring a claim against you for any loss arising as a result.

 

13. WIFI

13.1 Wi-Fi is not provided for business use.

13.2 You agree to reasonable and lawful usage of this service.

13.3 Wi-Fi is subject to availability and our service provider’s network performance, therefore we cannot guarantee speeds or availability or accept responsibility for this. 

14. RIGHT OF ENTRY

14.1 We shall be allowed the right of entry to the property at all reasonable times for purposes of inspection or to carry out any necessary repairs or maintenance.

 

15. DATA PRIVACY STATEMENT & COOKIE POLICY

15.1 See our Privacy Policy here  

15.2 See our Cookie Policy here  

 

16. COMPLAINTS

16.1 Our aim is for you to have a wonderful holiday at The Chambers. However, even with the best of intentions sometimes things can go wrong. If you have a problem or cause for complaint, contact us immediately to give us the chance to resolve it.

 

17. WHAT’S NOT ALLOWED AT THE CHAMBERS

17.1 Smoking, vaping and candles are not allowed at The Chambers. If we have reasonable grounds to believe you are smoking inside The Chambers during your stay then your booking will be cancelled, you will be asked to leave and no refunds will be given.

17.2 If smoking in the property is detected after you leave, then a charge of £500.00 for cleaning will be charged. If the extent of smoking is such that in our opinion we must cancel and/or refund subsequent bookings, then we may bring a claim against you for any loss arising as a result.

17.3 Fireworks, Chinese Lanterns and firepits are forbidden at The Chambers. 

17.4 Members of your party under the age of 18 are not permitted to light, operate or to refuel the log burner. 

17.5 To respect the privacy of our neighbours, drones are not allowed to be flown at The Chambers.

 

18. LIABILITY

18.1 We have used best endeavours to provide realistic images and descriptions on our website. We cannot accept responsibility for any differences perceived between those images and the property or its facilities. Occasionally, effects or furniture move location or need to be replaced at short notice. 

18.2 We, our employees, and representatives shall not be liable to you or your party for loss or damage to you or your property however it may arise. You must take all necessary steps to safeguard yourselves and the property.